任务2 补货作业
Task Two Replenishment Operation

任务导入 Lead-in

系统组员小王：李组长，下午有一个订单客户需求量很大，拣选区库存不足，我刚刚创建了订单补货工单，需要您安排人先补一下货。

库存组李组长：好的小王，你顺便查看一下拣选区的是否有需要正常补货的货品。

系统组员小王：好的李组长，我看一下系统提示有两种货物低于安全库存了，我马上创建库存补货工单。

库存组李组长：好的，辛苦了。

Member Xiao Wang of System Team: Team leader Li, there is a high demand for an order this afternoon, and the inventory in the picking area is insufficient. I just created an order replenishment work order and need you to arrange someone to replenish the goods first.

Leader Li of Inventory Team: Okay, Xiao Wang, could you also check if there are any items in the selected area that need to be restocked normally.

Member Xiao Wang of System Team: Okay, Team Leader Li, let me take a look... The system prompts that two types of goods are below the safety stock. I will immediately create an inventory replenishment work order.

Leader Li of Inventory Team: Okay, thank you for your hard work.

补货岗位人员及其职责 Personnel and Responsibilities of Replenishment Positions

补货作业流程 Replenishment Process

具体实施步骤 Specific Implementation Steps

任务创建

常用的补货方式有两种，分别是“订单补货”与“库存补货”。“订单补货”是满足单张订单需求进行的补货，“库存补货”是满足拣选区最大库存量进行的补货。

WMS支持以上两种补货方式，仓储系统组员可以根据需求选择不同的补货方式来创建补货任务，并生成相应的补货工单（图3.2.2、图3.2.3）。

Task creation

There are two commonly used replenishment methods, namely "order replenishment" and "inventory replenishment". Order replenishment "refers to replenishment that meets the requirements of a single order, while" inventory replenishment "refers to replenishment that meets the maximum inventory level of the selected area.

WMS supports the above two replenishment methods, and warehouse system members can choose different replenishment methods according to their needs to create replenishment tasks and generate corresponding replenishment work orders (Figure 3.2.2, Figure 3.2.3).

任务分配

补货工单创建完成后，库存组长分配补货任务，组织库存组员领取补货任务，并开始补货。补货工作需要先从存储区下架货品，再将货品上架到对应的拣选区。

Task allocation

After the replenishment work order is created, the inventory team leader assigns replenishment tasks, organizes inventory team members to receive replenishment tasks, and begins replenishment. The replenishment work requires first removing goods from the storage area and then putting them on the corresponding picking area.

补货下架

任务领用

库存组员使用RF枪领取补货任务：在首页选择【补货】，点击【下架】。在【获取工单】界面，选择【库存补货】（或【订单补货】），点击【获取任务F2】，在【工单总览】界面显示已获取的下架工单明细（图3.2.4）。

Restocking and off-shelving

Task requisition

Inventory team members use RF terminals to collect replenishment tasks: Select 'Replenish' on the homepage and click 'Remove'. In the 'Get Work Order' interface, select 'Inventory Replenishment' (or 'Order Replenishment'), click on 'Get Task F2', and the 'Work Order Overview' interface will display the details of the removed work orders that have been obtained. (Figure 3.2.4)

作业开始

① 根据【工单总览】的货位提示，找到对应的货位（图3.2.5）。

Start of operation

① According to the location prompt in the 'Work Order Overview', find the corresponding location. (Figure 3.2.5)

② 确认货位后，扫描中转容器上的LPN码，在货位上准确找到指定数量的商品装入容器中，完成补货下架操作（图3.2.6）。

② After confirming the storage location, scan the LPN code on the transit container, accurately find the specified quantity of goods on the storage location and load them into the container to complete the replenishment and removal operation. (Figure 3.2.6)

补货上架

任务领用

库存组员在RF枪【WMS】首页选择【补货】，点击【上架】。在【获取任务】-【LPN号】处扫描待上架货物的LPN条码，点击【获取任务F2】（图3.2.7）。

Restocking and shelving

Task requisition

Inventory team members select 'restocking' on the RF terminal WMS homepage and click 'put on shelves'. Scan the LPN barcode of the goods to be shelved in the "Get Task" - "LPN Number" section, and click on "Get Task F2" (Figure 3.2.7).

作业开始

根据【获取任务】页提供的货位信息，找到对应的货位的货位提示，找到对应的货位，将待上架货物上架到指定货位并确认，完成上架操作（图3.2.8）。

Start of operation

Based on the location information provided on the 'Get Task' page, find the corresponding location prompt, locate the corresponding location, put the goods to be listed on the designated location and confirm, and complete the shelving operation. (Figure 3.2.8)

作业完成

补货过程中，库存组长需要通过WMS对库存组员的操作过程进行跟踪指导，直至系统显示补货操作完成（图3.2.9）。

Operation completion

During the replenishment process, the inventory team leader needs to track and guide the operations of the inventory team members through WMS until the system displays the completion of the replenishment operation. (Figure 3.2.9)

异常处理

库存组员在补货时可能会出现实物数量小于系统待下架数量，也就是实际库存数量与WMS记录的数量发生了偏差，遇到这类为题，库存组员需要将差异信息登记在“库存误差登记表”（图3.2.10），并反馈至库存组长，同时在系统中对该货品做终止操作。

Exception handling

Inventory team members may encounter situations where the actual inventory quantity is less than the system's pending stock quantity when restocking, which means there is a deviation between the actual inventory quantity and the quantity recorded in WMS. In such cases, inventory team members need to register the difference information in the "Inventory Error Registration Form" (Figure 3.2.10) and provide feedback to the inventory team leader. At the same time, they need to perform a termination operation on the product in the system.

专业核心词汇 Vocabulary

订单补货 order replenishment

库存补货 inventory replenishment

补货下架 restocking and off-shelving

补货上架 restocking and shelving

库存误差登记表 inventory error registration form

学习拓展 Further Reading

百世物流规范标准——补货作业标准

1.订单补货时，库存组员需要在补货单下发的2个小时内完成补货任务。

2.库存补货时，库存组员需要在补货单下发的当天完成补货任务。

3.补货任务完成后，库存组需要在1个小时内向系统组员进行反馈。

BEST Logistics Standard - Replenishment Operation Standard

1.When replenishing orders, inventory team members need to complete the replenishment task within 2 hours of the issuance of the replenishment order.

2.When replenishing inventory, inventory team members need to complete the replenishment task on the same day as the replenishment order is issued.

3.After the replenishment task is completed, the inventory team needs to provide feedback to the system team members within 1 hour.

知识巩固 Consolidation

排序题

以下词条为补货作业具体步骤，如任务创建为第一步，则用数字标明①，后续步骤请按照作业顺序依次进行编号。
任务创建（ ① ）
补货上架（    ）
异常处理（    ）
任务分配（    ）
补货下架（    ）
作业完成（    ）
答案：①  ④  ⑥  ②  ③  ⑤

填空题

上图3.2.12中【工单总览】提示的下架库位是（        ），需要下架的商品数量为（    ）
答案：A30131    20

选择题

上图3.2.13所展现的补货方式是（    ）。
A.订单补货
B.库存补货
C.预测补货
D.随机补货
答案：B

技能训练

训练任务 库存补货数量分析

【训练目标】

了解订单补货和库存补货的区别，能够根据给定信息判断库存补货的补货数量。

【训练内容】

振华仓储有限公司拣选区的商品各类商品设定了最高储存量，WMS系统检测出有三种货物需要及时补货，具体信息如表3.2.2所示。

以上三种产品需要从存储区整箱补货，且补货后数量不能超出拣选区最大库存限额，商品在存储区的存储规格如下表3.2.3所示。

请根据以上信息，确定三种商品的补货数量，并填入下表3.2.4中。

参考答案

【考核评价】

微课

补货作业

工作视频

补货作业-1工具准备

补货作业-2系统操作

补货作业-3异常处理

课件

补货作业双语版课件

任务小结

本节课学习任务要点梳理如表所示：